Warranty Policy

Warranty & Return Policy

Scope of application

This policy applies to all products available on the website that are distributed in the Philippine market.

Warranty period

All DCTECH Android box products come with a 24-month warranty.

MLEGEND lighting products:

• The MF Max and MV Max lighting series come with a 3-year warranty.
• The Slim 3 and Slim 5 lighting series come with a 2-year warranty.

Warranty and Return/Exchange Conditions

Warranty Conditions

The product is eligible for free warranty service if it meets all of the following conditions:

• The product is within the applicable warranty period.
• The defect is due to the manufacturer.
• The product remains intact, with no signs of third-party repair or tampering.
• Electronic warranty has been activated at https://warranty.mtgroup.global/.

Exchange and Return Conditions

Customers may exchange or return products in the following cases:

• Products with technical defects attributable to the manufacturer within 7 days of purchase
• Products damaged during shipping (proof of confirmation from the carrier is required)
• Unused products that remain intact, including the original box, accessories, and manufacturer's seal.

Cases ineligible for warranty and exchange/return

SafeDrive Auto does not provide warranty coverage or support exchanges or returns in the following cases:

• Products damaged due to misuse, dropping, strong impact, water immersion, or fire/explosion.
• Products showing signs of disassembly or repair outside the authorized warranty network.
• Faults caused by the use of non-standard power sources, overloading, or improper use.
• Products with an expired warranty, or missing the warranty card and proof of purchase.
• Used products showing signs of tampering or unauthorized repair.
• Missing proof of purchase, or incomplete packaging and accessories.
• Products with no defects that the customer wishes to exchange for personal reasons.

Warranty & Return Process

• Customers contact the dealer or service center to request warranty service or an exchange/return.
• Customers provide the purchase invoice, photos, and detailed product information.
• Technical staff inspect the product and verify eligibility for warranty service or exchange/return.
• If the defect is due to the manufacturer, the product will be repaired or replaced free of charge.
• If eligible for an exchange or return, the customer may choose a replacement product or a refund (subject to the specific dealer's policy).
• Standard processing time is 3–7 business days for warranty service and 5–10 business days for exchanges or returns.

Contact Support

Customers can contact SafeDrive Auto's service centers or authorized dealers for assistance.

Hotline: 0339 11 11 88

Official website: www.safedrive-auto.com

SafeDrive Auto is committed to providing professional warranty and exchange/return services, ensuring the best interests of our customers!