Privacy Policy

PRIVACY POLICY

1. Purpose and scope of information collection

We are committed to protecting our customers' privacy when they visit and use the SafeDrive Auto website. Customers' personal information is collected for the following purposes:

• Manage accounts and provide the best possible system experience.
• Assist customers with product or service inquiries.
• Improve service quality and personalize the shopping experience.
• Send promotional information and special offers (subject to customer consent).
• Deliver products purchased from SafeDrive Auto.
• Provide delivery notifications and customer support.
• Provide product-related information.
• Process orders and deliver services and information via our website as requested.

Types of information collected:

• When a customer registers an account: Full name, email address, account password, phone number.
• When a customer makes a purchase: Delivery address, payment information (if applicable), order history.
• Website activity data: Login time, IP address, device used for access, browsing behavior (cookies).
• When a customer registers an account: Phone number.

2. Scope of information use

Customer information is used to:

• Providing products/services based on orders.
• Managing accounts and securing personal information.
• Assisting customers with account-related matters.
• Analyzing user behavior to enhance personalized experiences.
• Sending promotional information and special offers (if the customer has subscribed to receive them).

SafeDrive Auto collects and uses your personal information for appropriate purposes and in full compliance with this "Privacy Policy." SafeDrive Auto uses this information internally or may disclose it to third parties—such as dealers and other service providers—to ensure the delivery of the best and most optimized services to you. When necessary, SafeDrive Auto may use this information to contact you directly regarding matters such as correspondence, orders, thank-you notes, technical and security updates, promotional offers, and information on new products and services...

3. Information retention period

Customer personal information will be stored until the customer requests account deletion.
Data related to transaction history is stored for a minimum of two years to facilitate order verification and customer support.

4. Those who have access to and use your information

SafeDrive Auto is committed to safeguarding your information by all possible means, in accordance with its personal data protection policy. The entities authorized to access and use your information include:

• M3 Vietnam Joint Stock Company.
• You agree that, where necessary, the following agencies, organizations, or individuals have the right to access and collect your personal information, including::
  • Competent state authorities, upon request.
  • Financial and legal advisors and auditing firms.
  • A complainant who substantiates the violation committed by you.

5. Address of the entity collecting and managing personal information

• M3 Vietnam Joint Stock Company
• Address: No. 06, Hoang Trong Mau Street, Tan Hung Ward, Ho Chi Minh City, Vietnam
• Contact: 
• Email: 

6. Means and tools for users to access and edit personal data

If you wish to update your personal information, you may contact SafeDrive Auto's customer service department via phone or email: 

7. Commitment to protecting customer personal information

SafeDrive Auto commits to the absolute confidentiality of customer personal information on safedrive-auto.com, in accordance with the stated personal information protection policy. Customer information is collected and used only with the customer's consent, except where otherwise required by law.

Customer personal information will not be used, transferred, provided, or disclosed to any third party without the customer's permission.

In the event that the information storage server is compromised by hackers, resulting in the loss of customer personal data, SafeDrive Auto is responsible for notifying the relevant authorities for timely investigation and resolution, as well as informing the affected customers.

We ensure the absolute security of all customer online transaction information, including digitized accounting invoices and documents on safedrive-auto.com.

When registering or making a purchase, customers are required to provide complete and relevant personal information—such as full name, contact address, phone number, bank account details, and payment card details (for online payments)—and are responsible for the accuracy and legality of this information. SafeDrive Auto accepts no liability and will not address complaints regarding customer rights if the personal information provided during initial registration is found to be inaccurate.

8. Mechanism for receiving and resolving complaints

Mechanism for receiving and resolving complaints regarding customer personal information: If you discover that your personal information is being used for purposes or within a scope other than those notified, you may lodge a complaint with SafeDrive Auto by submitting a request to:
M3 Vietnam Joint Stock Company
Address: No. 06, Hoang Trong Mau Street, Tan Hung Ward, Ho Chi Minh City, Vietnam
Contact: 
Email: 
SafeDrive Auto is responsible for implementing technical and operational measures to verify the reported issues.
The maximum timeframe for processing complaints or reports regarding customer personal information is 15 working days from the date of receipt.